Reference

How 399vat Handles Your Personal Information

This privacy policy tells you exactly what data 399vat collects when you open an account, make a deposit through bKash, Nagad or Rocket, and use our platform — and how we keep that data safe.

Account data protectionbKash, Nagad, Rocket payment dataCookie and device dataYour right to access or delete dataDirect contact for privacy requests

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What Information We Collect and Why

399vat Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open a 399vat account, we collect the details you submit during registration — your name, email address, mobile number and, where required for account verification, identity documents. When you deposit or withdraw through bKash, Nagad or Rocket, we log the transaction reference, amount and

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wallet identifier so we can match payments to your account accurately. We do not store your full bKash or Nagad PIN; that credential stays between you and your mobile wallet. We also collect device and session data — your browser type, IP address and the pages
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you visit — to keep your account secure and to detect unusual login attempts. If you contact our support team, we keep a record of that conversation to follow up properly. All of this data is held only as long as your account is active or
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as long as applicable law in Bangladesh requires us to retain it. You can ask us at any time what data we hold about you, and we will respond through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Security, Cookies and Account Safety

We apply standard security measures across every layer of the platform — from the moment you log in to the point your bKash or Rocket withdrawal is processed. Data is transmitted over encrypted connections, and account access requires a one-time verification step on new devices. We do not sell your personal data to third parties for marketing.

Encrypted Connections All data moving between your device and our servers travels over SSL encryption. This covers login, payment submission via bKash or Nagad, and any document you upload for account verification.

Cookie Use We use session cookies to keep you logged in and preference cookies to remember your account settings. You can manage cookie permissions through your browser settings at any time.

Data Retention Policy We hold your account data for as long as your account is open. Once you close your account, we retain records only where Bangladesh regulations or financial compliance require us to do so.

Third-Party Payment Data When you pay through Rocket, Nagad or bKash, those transactions are processed by the respective mobile financial service. We receive only the reference and status — not your wallet PIN or full account number.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we have handled your information, reach us through any of the channels below. We aim to acknowledge privacy requests within a reasonable timeframe and resolve them as quickly as the nature of the request allows. Availability depends on local law and eligible regions.

Team online

Email Privacy Request

Send your data access, correction or deletion request to our privacy email address. Include your registered mobile number so we can locate your account quickly.

Live Chat Support

Open the chat widget from your account dashboard. Our support team can log a privacy request on your behalf and pass it to the right team internally.

Account Help Centre

Visit the Help section inside your account for a direct privacy request form. This route lets you attach documents if your request needs identity verification.

Privacy Policy Questions Answered

Below are the questions we hear most often about how your data is managed at 399vat. If your question is not here, use the contact paths in the support section above.

We collect your name, mobile number, email address and, where needed for verification, a copy of your identity document. Device and session data is also logged to secure your account against unauthorised access.

No. We never store your bKash, Nagad or Rocket PIN. We receive only a transaction reference and payment status from the mobile financial service after you authorise the transfer from your own wallet app.

Once your account is closed, we delete personal data that we no longer need. Financial transaction records may be retained for a period required under applicable Bangladesh regulations before they are removed.

Yes. Send a data access request to our privacy email or use the request form in the Help section of your account. We will verify your identity and provide a summary of the data we hold.

Reach us through live chat, the account Help Centre, or our privacy email address. We log every privacy concern and follow up directly. For unresolved matters, you may also consult the relevant authority in your eligible region.

We do not sell your data to third-party marketers. We share data only with payment processors like bKash, Nagad and Rocket to complete transactions, and with service partners bound by confidentiality obligations.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us Info399Vat Banking

How 399vat Handles Your Personal Information

Data Security, Cookies and Account Safety

How to Reach Us About Your Privacy

Email Privacy Request

Live Chat Support

Account Help Centre

Privacy Policy Questions Answered

01 What personal data does 399vat collect when I open an account?

02 Does 399vat store my bKash or Nagad PIN?

03 How long do you keep my data after I close my account?

04 Can I request a copy of the data you hold about me?

05 Who can I contact if I believe my privacy has been affected?

06 Does 399vat share my data with third parties?

Privacy Policy

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